As a result of this session, you will be able to:

• Identify four underlying intents that people have - getting it done, getting it right, getting along, and getting appreciation.
• Understand the implications for difficult behavior when underlying intents are not fulfilled.
• Know how to communicate to meet the needs of different intentions.
  
  Length of course: 3 hours
  Target Group: Work group or project team members.
  
• Instructor: Various Instructors